Most customers who are lured away from independent agents by direct insurers promising lower prices will ultimately return to an independent agent.
According to a recent study commissioned by The Hanover Insurance Group, nearly 60 percent of consumers who had purchased insurance through a direct channel 10 or more years ago reported switching back to an independent agent because they wanted more value.
This study was conducted for Hanover, an independent agency company, by the research firm InsightExpress, which surveyed 1,000 consumers who purchased insurance through direct channels 10 or more years ago.
Most consumers who switched back to independent insurance agents cited expertise and convenience for their decision. According to the survey, the motivators for consumers who switched to work with independent agents also included the benefits of having one point of contact to handle insurance needs and questions and having the guidance of an experienced personal insurance professional.
“This research demonstrates that consumers really value the advice provided by independent agents and the personal relationships they build with their customers,” said Mark R. Desrochers, president, personal lines insurance at The Hanover. “The majority of respondents said their number one reason for switching from a direct insurance provider was to have someone to guide them through their insurance buying decisions. Clearly trust and expertise are important to consumers.”
“The study shows that consumers realize the value that independent agents bring. That’s why we deliver our products exclusively through agents who are ‘the value creating channel,’” said Dick Lavey, president of field operations and chief marketing officer at The Hanover.
The Hanover Insurance Group Inc. is based in Worcester, Mass.
You can register a single student or take advantage of our additional family member subsidy and save even more when you register multiple family members. Click here for details.
Here’s how the discounting works:
# of Family Members
Price if Trained Individually
With 20% off & Training Together
Note: This does not take into consideration the many auto insurance discounts available to our graduates. Check with your auto insurance provider and if they are one of the few remaining companies who have not filed to offer a discount, have them contact us ASAP.
The 2013 Massachusetts RMV Plate Lottery begins on June 14, 2013. Below is a link to the Plate Lottery Entry Form. The form includes the eligibility requirements and the list of available low number plates in the order in which they will be picked …
Up to 80% of accidents involve a distraction. Texting is not the only type of distraction, but it is a big one. Do you know how far your car can travel in the time it takes to send a text? To find out watch this short video by Travelers Insurance below:
U.S. consumers are turning to digital sources for insurance quotes and other information, but still prefer personal contact with agents when purchasing insurance products, according to an Accenture survey of more than 4,000 U.S. automobile and home insurance customers.
The major findings include:
–Nearly three-quarters (76 percent) of consumers express a preference
for setting up and paying for their auto and home insurance policies in
person with an agent, and more than half (58 percent) indicate a
preference for doing so via the Web.
— When asked where they prefer to obtain quotes, 43 percent of respondents
choose websites, while 26 percent choose over the phone and 26 percent in
person. A much smaller percentage (four percent) chooses mobile
— Almost three-quarters (72 percent) of respondents also express a
preference for getting information about products and prices from an
insurer’s website. Exclusive insurance agents rank third with 56 percent
of respondents, behind friends and family, cited by 61 percent of
respondents. Search engines and aggregators rank fourth and fifth at 55
and 54 percent with respondents, respectively.
Also according to the survey:
-- More than two-thirds (68 percent) of respondents aged 18 to 24 say they
would be willing to pay more for personalized advice when purchasing auto
or home insurance policy, compared to 27 percent of those aged 45 to 64
and just 16 percent of those aged 65 to 74.
“Much has been written about young consumers — with their strong propensity for Internet, social media and mobile — fundamentally changing insurance distribution,” said Sandquist. “Our survey reveals that many young consumers desire personalized advice and are willing to pay more for it — and a significant percentage prefers to obtain their quotes face-to-face. There are many demographic, psychographic, lifestyle and other factors which can account for differences in how customers would like to be treated. Some customers make decisions almost exclusively on price while others seek the best advice available, and this is not consistent by age groups. More sophisticated digital marketing, customer segmentation and analytics are needed to attract customers and deliver more personalized and relevant products and experiences.”
Insurers have opportunity to build customer loyalty and establish differentiation. Among the survey’s other findings:
-- More than one-third (38 percent) of consumers are willing to pay for
personalized advice about the insurance that is best for them -- and, of
that group, more than half (56 percent) are willing to pay at least 10
Accenture conducted a quantitative online consumer survey of 4,067 individuals in the United States, with 2031 answering the questionnaire regarding auto insurance and 2036 answering regarding home insurance. Samples were representative of gender, age, and income as well as regions. Interviews were conducted in August, 2012.
Recently, Plymouth Rock hit the streets to investigate just how dangerous it is to text and drive by seeing how long it takes the average texter to type out a “quick” text message. Participants were surprised by how long it took them to type out a simple text like, “what’s up.” Check out the video featuring texters racing against the clock. You may be surprised by how long it actually takes them and will hopefully think twice before taking your eyes off the road and hands off the wheel to use your phone to text, no matter how quick you think it will be.
We’ve been committed to providing quality homeowner’s, auto, business, and life insurance products to our customers since 1898. Watch the short video below to learn a little more about Fair & Yeager Insurance:
Contact us for a free home or auto insurance quote!
Falls are the leading cause of death for workers engaged in residential construction
Written By, John Lysy, Ric Beyler, Mike Donahue, Loss Control, Acadia Insurance
On December 16, 2010, OSHA issued STD 03-11-002, Compliance Guidance for Residential Construction, which rescinds STD 03-00-001, Interim Fall Protection Compliance Guidelines for Residential Construction, and provides that OSHA will be enforcing 29 CFR 1926.501(b)(13) for all residential construction work on or after September 15, 2011.
Prior to the issuance of this new directive, the old rule allowed employers engaged in certain residential construction activities to use specified alternative methods of fall protection such as slide guards or safety monitor systems rather than the conventional fall protection of guardrails, safety nets, or personal fall arrest systems required by the residential construction fall protection standard. Employers could use the alternative measures described in STD 03-00-001 without first proving that the use of conventional fall protection was infeasible or created a greater hazard and without a written fall protection plan. Infeasible means that it is impossible to perform the construction work using a conventional fall protection system (i.e., guardrail system, safety net system, or personal fall arrest system) or that it is technologically impossible to use any one of these systems to provide fall protection.
With the issuance of the new directive, all residential construction employers must comply with 29 CFR 1926.501(b) (13).
Under 29 CFR 1926.501(b)(13), workers engaged in residential construction six feet or more above lower levels must be protected by conventional fall protection. In other words, guardrail systems, safety net systems, or personal fall arrest systems or other fall protection measures are allowed elsewhere in 1926.501(b). Although the standard does not mention personal fall restraint systems, OSHA may accept a properly utilized fall restraint system in lieu of a personal fall arrest system when the restraint system is rigged in such a way that the worker cannot get to the fall hazard. If an employer can demonstrate that the fall protection required under 1926.501(b) (13) is infeasible or presents a greater hazard, it must instead implement a written fall protection plan meeting the requirements of 1926.502(k).
The Agency’s interpretation of “residential construction” for purposes of 1926.501(b) (13) combines two elements – both of which must be satisfied for a project to fall under that provision:
·The end-use of the structure being built must be as a home, i.e., a dwelling; and
·The structure being built must be constructed using traditional wood frame construction materials and methods.
The limited use of structural steel in a predominantly wood-framed home, such as a steel I-beam to help support wood framing does not disqualify a structure from being considered residential construction. Traditional wood frame construction materials and methods will be characterized by:
·Framing materials: Wood (or equivalent cold-formed sheet metal stud) framing, not steel or concrete; wooden floor joists and roof structures.
·Exterior wall structure: Wood (or equivalent cold-formed sheet metal stud) framing or masonry brick or block.
·Methods: Traditional wood frame construction techniques.
Fall protection used to comply with 1926.501(b) (13), including guardrail systems, safety net systems, and personal fall arrest systems, must meet and be used in accordance with applicable requirements in 1926.502. Requirements for work performed on scaffolds, ladders, and aerial lifts are in Part 1926 – Subpart L, Subpart X, and 1926.453, respectively.
OSHA has now provided, “Fall Protection in Residential Construction,” a guidance document that describes various methods that residential construction employers may be able to use to prevent fall-related injuries and fatalities at various points in the residential construction process.
This guidance document may be accessed at: www.osha.gov/doc/guidance.pdf
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